📦 Return & Refund Policy (5-Day Window)

At bihariswad.com, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

  • You may request a return or refund within 5 days of receiving your order.
  • Items must be unopened, unused, and in original packaging.
  • Due to the perishable nature of food items, only defective, damaged, or incorrect products are eligible for return or refund.

📸 How to Request a Return

  1. Email us within 5 days of delivery.
  2. Include your order number, photo(s) of the item, and a brief description of the issue.
  3. Our team will review and respond within 24–48 hours.

💸 Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

🚫 Non-Returnable Items

  • Opened or consumed food items.
  • Orders returned after the 5-day window.
  • Items without proof of purchase.